All sales are final. But we do care about our loyalists and want your complete satisfaction.
If one of your items upon arrival was damaged or broken, please contact us within 72 hours of delivery with an email in which you are able to provide a photo of the damaged product. You will have the option of having Craft Loyal credit for a future purchase, or you may request to have a replacement item sent to you, pending that item is still in stock.
If an order is placed, then realize it may have been the wrong size or need to make a change and you have Oh Sh*t! moment, we realize mistakes happen! So contact us ASAP, we cannot guarantee that we will be able to change the order, exchange and/or refund, but we will do our best to meet your complete satisfaction.
All international sales are final. Craft Loyal is not responsible for lost or unreceived items on international shipments.